Frequently Asked Questions – Aisor
1. When will my order ship?
All orders are processed within 24 to 48 hours. Once processed, you will receive a tracking number via email.
2. How long does shipping take?
We offer fast & free shipping on all orders. Delivery typically takes 7 to 10 business days, depending on your location.
3. Can I cancel or change my order?
Orders can only be canceled or modified before 12:00 AM (midnight) on the same day of purchase. After that, the order is already being prepared for dispatch.
4. What is your return/refund policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in original packaging. Please visit our [Returns Page] to initiate a return. for more return/refunds policies
5. When will I receive my refund?
Once your return is received and approved, please allow up to 10 business days for the refund to reflect in your original payment account.
6. What if my item is damaged or incorrect?
If you receive a damaged or wrong item, please contact us immediately at aisorplus@gmail.com with your order number and a photo for a quick resolution.
7. Do you offer international shipping?
Yes, we do ship worldwide but certain might not show up as we are still working to expand our international and global reach. Stay tuned as we expand to more locations soon!
8. How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can track your package directly through our website or the carrier's site.
Jewelry & Materials
What materials are jewelry pieces made from?
Jewelry can be made from a variety of materials, including sterling silver, stainless steel, gold, gold-plated metals, gemstones, crystals, cubic zirconia, pearls, and other decorative materials. The exact materials will vary by piece and are listed in the individual product description.
What is 925 sterling silver?
925 sterling silver is a silver alloy containing 92.5% pure silver, with the remaining portion typically made up of other metals to improve strength and durability. It is one of the most commonly used materials for quality silver jewelry.
Is sterling silver suitable for sensitive skin?
Sterling silver is generally comfortable for many people, but sensitivity can vary from person to person. If you have particularly sensitive skin, check the product description for information about nickel content and hypoallergenic materials.
Are the gemstones real?
Gemstones can be natural, lab-created, or synthetic depending on the jewelry design. Always check the individual product description for the specific type of stone used.
What are cubic zirconia stones?
Cubic zirconia, often called CZ, is a lab-created gemstone commonly used in jewelry as a sparkling alternative to diamonds. It is known for its clarity, brilliance, and affordability.
Will every gemstone look exactly the same?
Not necessarily. Natural stones can have variations in color, pattern, clarity, and texture. Even synthetic and lab-created stones may show slight differences due to lighting, viewing angle, and manufacturing.
Everyday Wear
Can I wear jewelry every day?
Many jewelry pieces are suitable for everyday wear, but durability depends on the material and design. To keep your jewelry looking its best, avoid unnecessary exposure to water, chemicals, perfumes, lotions, and harsh environments.
Can I wear jewelry on special occasions?
Absolutely. Jewelry can be worn for weddings, parties, date nights, anniversaries, birthdays, holidays, celebrations, and other special occasions. Choose pieces that complement your outfit and personal style.
Will jewelry tarnish or change color?
Some metals, particularly sterling silver, can naturally tarnish or darken over time. Exposure to moisture, sweat, chemicals, perfumes, lotions, and air can accelerate this process. Proper care and storage can help maintain its appearance.
Can jewelry cause skin discoloration?
Some people may notice temporary discoloration or marks from certain metals, especially when jewelry is exposed to sweat, moisture, or skincare products. Individual skin chemistry can also affect how jewelry reacts over time.
Jewelry Care
How should I clean my jewelry?
For most jewelry, gently wipe the piece with a soft, clean jewelry cloth after wearing it. If additional cleaning is appropriate, follow the care instructions provided for that particular material and design.
Can I wear jewelry in the shower?
For the best long-term appearance, it is generally recommended to remove jewelry before showering. Soap, water, shampoo, and moisture can contribute to buildup, tarnishing, or changes in finish over time.
Can I swim while wearing jewelry?
It is best to remove jewelry before swimming. Chlorine, salt water, and other chemicals may affect certain metals, finishes, gemstones, and coatings.
Should I remove jewelry before applying perfume or lotion?
Yes. Perfume, lotion, cosmetics, hairspray, and other personal-care products can leave residue on jewelry or contribute to tarnishing and discoloration. Allow these products to dry before putting on your jewelry.
How should I store my jewelry?
Keep jewelry in a clean, dry place away from direct sunlight and excessive moisture. A jewelry box, pouch, or individual storage compartment can help reduce scratches, tangling, and unnecessary exposure to air.
Should I store different jewelry pieces separately?
When possible, yes. Keeping pieces separated can help prevent scratches, tangling, and contact between different metals or finishes.
Sizing & Fit
How do I know what jewelry size I need?
Sizing depends on the type of jewelry. Rings, bracelets, necklaces, and other pieces may use different sizing methods. Check the product's size information before ordering and compare it with a piece of jewelry you already own if possible.
Are adjustable jewelry pieces one-size-fits-all?
Adjustable designs can accommodate a range of sizes, but they are not necessarily suitable for every person. Check the listed adjustment range and measurements before purchasing.
Can I adjust my jewelry myself?
Some open rings and adjustable pieces are designed for gentle adjustment. However, excessive bending or repeated adjustment can damage certain jewelry designs. If you're unsure, avoid forcing the piece.
Styling & Gifting
What occasions is jewelry suitable for?
Jewelry makes a versatile accessory for everyday wear and special occasions, including:
- Birthdays
- Valentine's Day
- Mother's Day
- Christmas and other holidays
- Anniversaries
- Weddings
- Date nights
- Parties
- Graduations
- Bridal events
- Friendship gifts
- Just-because gifts
Is jewelry a good gift?
Yes. Jewelry can be a thoughtful and personal gift for partners, family members, friends, and loved ones. Consider the recipient's preferred metal, colors, stones, and overall style when choosing a piece.
Can I buy jewelry as a gift for myself?
Of course. Jewelry can be a meaningful way to celebrate a personal milestone, special occasion, achievement, or simply treat yourself to something you love.
What jewelry styles can I mix and match?
Jewelry can be styled in many ways. Depending on your preference, you can combine minimalist, vintage, bohemian, romantic, classic, modern, or statement pieces. Mixing different textures, sizes, and complementary metals can also create a personalized look.
Can I wear multiple jewelry pieces together?
Yes. Layering necklaces, stacking rings, and combining bracelets or earrings can create a stylish, personalized appearance. For a balanced look, try combining different sizes or designs while keeping a consistent overall style.
Jewelry Longevity
How can I keep my jewelry looking its best?
Regular gentle cleaning, proper storage, and limiting exposure to water, chemicals, cosmetics, and excessive moisture can help preserve your jewelry's appearance. Following the care instructions specific to each piece is always recommended.
Does jewelry require special care?
Different materials require different levels of care. Sterling silver, plated jewelry, gemstones, pearls, and other materials may each have specific cleaning and storage requirements. Always refer to the product's care recommendations.
Can jewelry be worn while exercising?
It is generally better to remove jewelry before exercising. Sweat, friction, impact, and contact with equipment can contribute to scratches, tarnishing, or damage.
How long will my jewelry last?
Jewelry longevity depends on the material, construction, frequency of wear, and level of care. Proper storage and avoiding unnecessary exposure to moisture and chemicals can help extend the life and appearance of your jewelry.